Performance Concepts is a mission driven/evidence based advisor to municipalities across Canada. We exist to provide Canadian local government clients with a diverse portfolio of change management & performance improvement services.  Our “Wildly Important Goal” is to forge long term credibility-infused relationships across the local government sector by serving as “go to” change management analysts/advisors.

Performance Concepts clients benefit from our commitment to knowledge transfer, and our evidence-based approach to improved service delivery planning/execution/ performance measurement. We believe in engaging all levels of a municipal organization in the continuous improvement process; front-line staff, supervisors, senior management and Council.

Performance Concepts lives in the Canadian municipal sector – our project teams hit the ground running with a deep operational, cultural and political understanding of Canadian municipal governments.  We have successfully executed 230+ local government improvement assignments since 2001.

Because we are Canadian municipal government experts, our proven methodologies can quickly leverage continuous improvement in business processes and support a results based culture within client organizations.  We believe in aligning Council’s governance and strategic priorities with Senior Management’s Plan/Do/Check service delivery cycle.  Performance Concepts is committed to rigorous implementation and execution support at the back-end of all municipal change management projects.

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