Performance Concepts is a mission driven management consulting firm. We exist to provide Canadian local government clients with a diverse portfolio of change management & continuous improvement services.  Our “Wildly Important Goal” is to forge long term business relationships across the local government sector by serving as your “go to” change management resource.

Performance Concepts clients benefit from our commitment to knowledge transfer, and our evidence-based approach to improved service delivery planning, execution, and performance measurement. We believe in engaging all levels of a municipal government in the continuous improvement process; front-line staff, supervisors, senior management and Council.

Performance Concepts lives in the Canadian municipal sector – our project teams hit the ground running with a deep operational, cultural and political understanding of Canadian municipal governments.  We have successfully executed 200+ local government improvement assignments since 2001.

Because we are Canadian municipal government experts, our proven methodologies can leverage continuous improvement in business processes and foster a results based culture within client organizations.  We believe in aligning Council’s governance and strategic priorities with Senior Management’s planning, execution and evaluation processes.  Performance Concepts is committed to rigorous implementation and execution support at the back-end of all municipal change management projects.

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