Returning to Thunder Bay – Superior North EMS 2020-2030 Master Plan


Performance Concepts is pleased to be returning to Thunder Bay to work with Superior North EMS (SNEMS) on their 2020-2030 master plan.  This will be our 5th engagement in northwest Ontario working on EMS and/or Non-urgent patient transport projects for the NW LHIN or the City of Thunder Bay.  The SNEMS service delivery model is challenging; an overburdened urban EMS system grappling with Aging Tsunami and social challenges around opioids and addiction + a rural/remote District system featuring long transport distances and suit-case medics that live far from where they are posted.  Fortunately SNEMS has enjoyed strong leadership  from former Chief Norm Gale (now serving as City CAO) and current Chief Wayne Gates.  An innovative master planning methodology will combine sophisticated demand forecasting, a system performance analytics dashboard, focused stakeholder engagement featuring First Nations leadership and health care system actors, and a dynamic steering committee of frontline medics.  The Performance Concepts team looks forward to developing a superior master plan with SNEMS!

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