Managing for Results:  Implementing Performance Measurement & Business Planning Tools

"What gets measured, gets done.  If you do not measure results, you cannot tell success from failure.  If you cannot see success, you cannot reward it.  If you cannot see success, you cannot learn from it.  If you cannot recognize failure, you cannot correct it.  If you can demonstrate results, you can win public support."

Osborne and Gaebler
Reinventing Government

Performance Concepts offers a range of services to design & implement performance measurement tools for municipal clients.  We work with clients to define measurable service delivery outcomes, create service delivery logic models, design a strategy friendly balanced scorecard, and select a "best practices" portfolio of key performance indicators.

Results Based Business Planning services include facilitated development of business plan frameworks, integration of performance measurement tools & budget data, development of quantifiable plan targets, identification of key work initiatives, and crafting evidence based business plan storylines.

A Sample of Recent Clients

City of Toronto
City of Vaughan
City of Prince George
Canadian Museum of Civilization
Township of Uxbridge