Performance Concepts delivers a focused portfolio of performance improvement & change management services to Canadian municipal governments & agencies.
Performance Concepts is headquartered in Durham Region (Uxbridge ON), but has achieved Canada-wide client “reach” by creating cross-disciplinary project teams/networks with trusted partner firms. Our diverse portfolio of change management and continuous improvement services feature the following:
- Municipal Modernization/Audit & Accountability Fund Reviews for multiple Ontario clients across 2019-2021 and beyond
- Value-for-Money operational reviews delivered across a broad range of municipal services (e.g. Winter Control, Roads, Solid Waste Management, Fire, By-law Enforcement, Parks & Sports Fields)
- Design and implementation of Balanced Scorecards/Dashboards and other leading edge performance measurement toolkits
- Peer benchmarking analysis of service levels, unit costs, service delivery processes and measurable results (efficiency & effectiveness)
- Results based business planning – integrating traditional budget data & performance measurement tools to create target-driven results based business plans
- Council Strategic Priority Setting – a nimble 60 day methodology focuses on developing a small number of “Wildly Important Goals” that achieve must-have results for the organization; avoiding the “mile wide & inch thick” overreach problem of traditional strategic planning exercises
- Full-cost user fee design – implementing activity-based costing fee models for Planning Act, Building Code Act, Engineering, & Recreation fees
Performance Concepts Consulting has also developed two “deep dive” consulting practices for selected Ontario clients:
Emergency Medical Services (Land Ambulance)
- EMS Master Planning based on a suite of analytics plus a 10-year demand forecast that reflects population growth and “aging tsunami” patient demographics. The 10-year demand forecast (i.e. patient service requests) generates a unit response/call volume forecast and required ambulance unit/paramedic resources. Master Plans culminate in a 10-year $ operating and capital budget forecast.
- Evidence-based Operational Reviews of EMS services in urban and non-urban settings
- Modelling, design and implementation of non-emergent patient transportation systems in Northern Ontario and rural/remote settings across the Province
Development Approvals Process (DAP)
- Municipal Modernization/Audit & Accountability Fund reviews
- Organization design and DAP process streamlining – including countdown clock measurement of application processing timeframes
- DAP portal/workflow tool configuration
- DAP Key Performance Indicators (KPIs) & Processing Timeframe Targets