Performance Concepts is focused on delivering a customized portfolio of continuous improvement & change management services to Canadian municipal governments & agencies.
Performance Concepts is headquartered in Greater Toronto, but has achieved Canada-wide client “reach” by creating cross-disciplinary project teams with trusted partner firms. Our diverse portfolio of change management and continuous improvement services feature the following:
- Value-for-Money operational reviews delivered across a broad range of municipal services (e.g. Roads, Solid Waste Management, Fire, By-law Enforcement, Parks & Sports Fields)
- Design and implementation of Balanced Scorecards/Dashboards and other leading edge performance measurement toolkits
- Peer benchmarking analysis of service levels, unit costs, service delivery processes and measurable results (efficiency & effectiveness)
- Results based business planning – integrating traditional budget data & performance measurement tools to create target-driven results based business plans
- Council Strategic Priority Setting – a nimble 60 day methodology focuses on developing a small number of “Wildly Important Goals” that achieve must-have results for the organization; avoiding the “mile wide & inch thick” overreach problem of traditional strategic planning exercises
- Full-cost user fee design – implementing acitivty-based costing fee models for Planning Act, Building Code Act, Engineering, & Recreation fees
Performance Concepts Consulting has also developed two “specialized” local government consulting practices for selected Ontario clients:
Emergency Medical Services (Land Ambulance)
- EMS Master Planning based on 10-year demand forecasts that reflect population growth and “aging tsunami” patient demographics. The 10-year demand forecast (i.e. patient service requests) generates a unit response/call volume forecast and required ambulance unit/paramedic resources. Plans culminate in a 10-year $ operating and capital budget forecast.
- Evidence-based Operational Reviews of EMS services in urban and non-urban settings
- Modelling, design and implementation of non-emergent patient transportation systems in Northern Ontario and rural/remote settings across the Province
Development Applications Approvals Process
- Organization design and business process streamlining – including measurement of application processing timeframes
- Evidence-based Operational Reviews and “Value for Money” Audits
- Balanced Scorecards and Peer Benchmarking