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Performance Concepts Steering NPCA Towards New Strategic Plan

The Niagara Peninsula Conservation Authority (NPCA) used its initial 2014-17 strategic plan to transform itself into an accountable, well-managed organization focused on its core regulatory [...]

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Oakville Seeking to Reinvent Building Permit/Inspection Processes

The Performance Concepts/Dillon team was retained in late 2017 to work with the City of Oakville to review and re-invent its Building permit & inspection processes. Oakville’s [...]

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Operational Review in Whitehorse: By-law Enforcement

Performance Concepts is busy working on a Q1-Q2 2018 operational review of By-law Enforcement for the City of Whitehorse.  By-law Enforcement priorities in Whitehorse such as Downtown Parking, [...]